Return Policy

Thank you for shopping with us. We take product safety and hygiene seriously. To protect all customers and comply with industry standards, please review our return policy below.

1. Eligibility for Returns

Return window

Returns are accepted within 30 days of delivery (based on carrier “delivered” tracking).

Eligibility (unopened / unused)

To qualify for a return, items must be:

Unused and unopened
In original, intact packaging
With all parts/accessories included (if applicable)

Hygiene & safety: non-returnable items

For the health and safety of all customers, we cannot accept returns on:

Opened or used healthcare products
Medical supplies that have been unsealed
Products that have come in contact with skin, fluids, or bodily contact
Clearance or final-sale items

If you are unsure whether your item qualifies, contact us before opening the package.

2. Return Process

To initiate a return:

Go to Your Orders and find the order with the item you want to return.
Select "Return"
Choose the item you wish to return and provide a reason from the list.

3. Refunds

Refunds are processed to the original payment method once we receive and inspect the returned product.

Refund Conditions

Item must be received in new, unopened, and resaleable condition.
Return shipping costs are the customer’s responsibility unless the return is due to our error.
Original shipping fees are non-refundable.

Refunds typically take 3–7 business days to appear on your statement.